An AEG Company

ChatMind. Service automation that knows when to hand over.

Delivery model
Per data policies
Human review
Yes, human escalation

ChatMind automates routine customer, employee, and citizen inquiries through chat channels around the clock, escalating complex cases to human agents with full context. The result is lower support cost per ticket and faster answers, without abandoning the conversation quality your institution is judged on.

How it is delivered.

Configured on your service scope, policies, and escalation paths, with the deployment model agreed to fit your data policies.

Where it works.

Banks, government citizen services, telecoms, insurers, and any organization with high inquiry volumes, for customers and for internal helpdesks alike.

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